Trust & Safety — straight answers

No. First-visit onboarding requires a name and email, and the email is verified by a one-time code before any points can be earned. Your points live under your verified email, not your browser — so clearing storage, switching to incognito, or moving to a new phone all reunite you with the same balance instead of minting a fresh one. Playing before verifying is allowed for fun, but no points accrue until you verify.

No. Your identity is global across Pixlo, but your points are a separate wallet for each business. Points earned at Café A can only be redeemed at Café A (and its own other outlets). No business ever pays for engagement it didn't get. This is enforced on our servers and covered by an automated test.

Scores are validated and capped on our servers, never trusted from the device. Every game has a maximum plausible score for its length; anything above it is rejected. Reward codes are single-use, enforced at the database level — a screenshotted code fails the second time it's scanned.

A business only ever sees the activity of guests at its own locations — never your activity at a different, unrelated business. Pixlo runs on established infrastructure providers (Render, Vercel, Neon, Upstash) with encrypted connections throughout; verification emails are sent via Brevo. Full detail is in our Privacy Policy.

Points expire after 90 days of inactivity at a given business, to keep the program sustainable. We warn you well before — if you come back after a long gap and play, we let you know your points were about to expire rather than quietly zeroing them. Any activity resets the clock.

A business account email cannot also be used as a points-earning guest — the two are mutually exclusive. And every reward redemption records which staff member verified it, giving owners a clear audit trail in their dashboard.

Owners set a daily ₹ reward budget per location. As the day's spend climbs, costlier rewards drop out of the pool automatically; once the budget is reached, only point-only rewards remain until it resets at midnight (local time). Premium rewards also carry a per-guest cooldown so they can't be claimed back-to-back.

No. Every reward on Pixlo is earned by skill-based play and an explicit points cost — there is no randomised payout. We deliberately avoid chance-based mechanics, which can fall under gambling/sweepstakes rules, unless and until they've had proper legal review for a specific region.

Yes. Contact our Grievance Officer (listed on the Terms & Privacy page) and we'll anonymize your identifying information — your name and email — while keeping only anonymized aggregate records needed for analytics integrity and fraud prevention.

Pixlo is intended for players aged 18 and over, and it's deployed in public cafés without a hard age gate. We're treating age-appropriate safeguards as an open question under review with legal counsel rather than claiming it's fully resolved — we'd rather be upfront about that.